Combi Packaging Systems, located in North Canton, OH is searching for a qualified candidate to add to our Customer Service Team.

The Customer Service Representative serves as the voice of the company to facilitate customers’ taping equipment needs. The CSR is a voice of reason and calm that will respond timely and actively to resolve customer situations and strengthen the relationships between packaging customers and Combi Packaging Systems.

Responsibilities:

· Answer incoming customer calls into phone queue with pleasant and helpful attitude

· Successfully convert customer inquiries and quote requests into sales orders

· Create sales orders within ERP system, provide invoices, acknowledgements and delivery information to customers

· Receive and process orders via numerous systems with equal priorities and manage status updates to customers

· Provide correct and current part numbers in timely manner to customers

· Maintains direct contact with customers before and/or after the sale

· Develops and always maintains positive customer relations with customers

· Responds to customer inquiries for product quotes, contributes as needed to timely shipping schedules

· Recognizes new business opportunities and provides suggestions to take advantage of them

· Directs technical support calls to 3M-Matic helpline and follows up on customer issues

Qualifications:

· High School Degree or equivalent

· Minimum of two years’ experience in a customer service related role for manufacturing equipment

· Understanding and ability to operate within ERP systems

· Must have technical aptitude to interpret and interact with customers about product manuals and machines

· Must be organized and able to coordinate multiple tasks

· Must have intermediate proficiency in MS Office products

· Ability to work in fast paced, detail orientated environment

Title	Company Name	Location	Date Added
Customer Service Representative	Combi Packaging Systems LLC	Canton, OH	10/3/2019	View
Machine Assembler	Combi Packaging Systems LLC	Canton, OH	8/13/2019	View

About Combi Packaging

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